Sustainability
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Our materials
We have been using recycled metals since the very beginning of our brand, always producing small batches of jewellery to avoid over-production.
We use either 21ct gold-plated recycled brass or 18ct gold-plated recycled sterling silver, without compromising on the beauty and quality of our pieces.
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Our hands
Our name, Ottoman Hands, was inspired by the artisans that create our unique jewellery.
To this day, we are working with the same workshop in the heart of Istanbul, that produces the majority of our hand-crafted jewellery. We will only ever work with manufacturers who share our values and treat their workers fairly.
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Our packaging
Our mailing boxes and our jewellery boxes are created with FSC-certified paper from 70% recycled sources and our pouches are made from 100% cotton. With no foam or velour inserts, our packaging is not just beautiful to gift and reuse, but also plastic-free, 100% recyclable and biodegradable.
In order to reduce packaging waste, we may sometimes use one jewellery box for two small pouches. If you have purchased the gift wrap option with your order, each piece will come in an individual jewellery box, as well as a gift bag.
Shipping & Returns
FREE worldwide delivery on orders over £100 / $100 / 100€
UK Next day & Saturday delivery
In a rush? To receive your order by 1pm the next day, just make sure to place your order by 1pm on Monday-Friday.
Next day deliveries are available from Monday-Saturday, excluding Sundays and Bank Holidays. Please note this service may require a signature.
Easy Paperless Returns
Changed your mind? Just use our Online Returns portal to return your jewellery to us within 28 days of placing your order unworn and unused. Please kindly note that the return period for sale items is 14 days.
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Please note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons.
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FAQ
How will my order come packed?
In order to reduce packaging waste, we may sometimes use one jewellery box for two small pouches.
If you have purchased the gift wrap option with your order, each piece will come in an individual jewellery box, as well as a gift bag.
How long does delivery take?
Our parcels are tracked to your doorstep.
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UK Standard Delivery: 2-3 working days
UK Express Next Day Delivery by 1pm (excl. Sundays)
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EU Standard Delivery: 5-10 working days
EU Express Delivery: 1-3 working days
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USA Standard Delivery: 5-10 working days
USA Express Delivery: 1-3 working days
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ROW Standard Delivery: 5-10 working days
ROW Express Delivery: 3-5 working days
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Will I have to pay extra customs and fees at delivery?
EU: No VAT / duties at delivery for our EU customers
USA: orders up to $800 will be duty-free
Australia / NZ: orders up to $1000 AUD will be duty-free
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For most international orders there is likely to be a VAT or customs charge upon arrival of your package, that is determined from country to country. Please check your country's import value threshold to determine whether your order will incur extra fees or not.
What is your guarantee?
Every Ottoman Hands piece purchased on our website is covered by a 6-month warranty with a valid proof of purchase. If the products you've purchased need replacing please contact our Customer Support team.
Gold points for you
We've launched our loyalty club where you can earn points while you shop or refer a friend - then redeem them to get even more jewellery for less.
Can't say we don't spoil you!
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@ottomanhands
Free carbon-neutral shipping
for orders over £100